Refunds

6. REFUNDS

Deadline to make a return.

We accept product returns within the first 14 days from the date of receipt (provided that the conditions governing the Law 47/2002 of trade management be met).

To return a defective or wrong item

The products can always return as they are in perfect condition and are returned in their original packaging; after 14 days we cannot accept returns.

In the case where the package or the product has been opened and it has identified a manufacturing defect or error in shipment preparation (and only in these cases), send us an email and we will attend to it shop@guplanet.com soon as possible to explain the return process.

Return costs

The customer must bear the cost of returning until the moment GU Planet has made the necessary checking. In the event that the return is justified, the transport costs of the return will be refunded, adding the amount to the coupon payment.

When and how the amount of your refund will be received

Upon receipt of the material in our warehouse and reviewed by our staff, the payment will be made, if appropriate, being deducted from your next purchase using a coupon for the amount thereof.

GU Planet reserves the right to refuse returns communicated or sent after the deadline, or products that are not in the same condition in which they were received.