GU Planet is committed to delivering the product in perfect conditions to the address indicated by the customer. For optimizing the delivery process, it must be one in which delivery can be made during normal business hours.
You can see the status of your order through the "History and details of my orders" link on "My Account" page.
We will send an e-mail confirmation of shipping (when your order will leave our company) and another one with a tracking number. In the case of courier shipments, we need someone to receive the package at home. If this is not possible, please provide the address of your work, a relative or a friend, and remember to warn them.
You can receive it in the direction you choose: home, work, etc., but never a PO Box or APO / FPO / BFPO military addresses.
The carrier needs a physical address for delivery, along with a phone number.
It is another possibility for you.
During the purchase process, shipment data are requested, and you will have to select a delivery address. Default (same customer data) or add a new shipping address:
Simply add the new address.
In the Canary Islands, Ceuta, Melilla or countries other than Spain, follow the rules defined by customs.
You must create an account with all tax details of the addressee. The order must be filled with the recipient's name and in the currency of the country of delivery.
We also need your confirmation, as well as credit card data and a phone number.
That is not possible. Once an order has already left our factory for delivery to the customer, we have no chance to stop it.
All products have a transport insurance included in the price. When the material is received, you must make the corresponding status check, and if deficiencies are found you must make a claim within a period of 24-48 hours (working days) from the receipt thereof. Otherwise, GU Planet declines all responsibility.
Remember that any incident detected on receipt of the goods must be clearly stated, and you must complain to the courier or postal worker at the time of delivery.
If the package is opened or broken, do not admit it, or insurance will not pay the incidence.
All orders destined for the Iberian Peninsula effected before 12:00 pm leave the same day and are delivered within 24 hours. Orders placed after 12:00 pm will leave the next working day, and will be delivered within the next 24 hours (in working days). Orders shipped to Balearic and Canary Islands have a delivery time between 7 and 15 days.
The postal and courier companies guarantee these lead times we hire, and they also rely on our suppliers. However, they are indicative, considering that besides being a service offered by third parties, there are aspects such as inclement weather, delayed communications, traffic, major causes, etc. we can not control. Even so, in GU Planet, we do our best to ensure the availability of our products to send them within the specified period.
Should a delay occur, it does not imply the cancellation of the order or any compensation. We will notify you by email and ship the product as soon as possible. If you have ordered several products, you may have them arriving separately.
You must check the availability of the products before placing your order.
Delivery times depend on the shipment type and stock variants. When the product is in stock ( "immediate" availability) or reaches the end of availability recorded on the web ( "3 or 4 days", "2 or 3 weeks", "TBC"), the order will be sent immediately, and you will receive it the time specified by the chosen shipment mode.
If your order, or part of it, is linked to the "To Be Confirmed" status you will receive an e-mail with the confirmation information when the product is in our hands and is about to be sent. Or another e-mail to alert if it is not possible for us to send the order.
In the latter case, if you had paid the product, the amount will be returned in the form of voucher.
When an order contains several products with different availability may happen that you receive them in different shipments. This is not going to incur any additional expense if the shipment is destined within Spain or Portugal or the metropolitan United Kingdom.
In the case of an order to any of the other international destinations, it will be sent when all products of this order are available.
You can also choose whether to assume the costs of shipment duplicity or cancel the product which delays forwarding by having a longer period of availability.
In any case, you will receive periodic e-mails about the state or change of status of your order.
Any shipment within the Peninsula will cost 5 euros. The cost of shipments to the Canary Islands, Ceuta and Melilla will depend on the weight of the cart, and the customs retentions must be added to the lead times. For these cases, we recommend to write an email to firstname.lastname@example.org with the products you want to receive (named as they appear on the web), indicating the zip code of the place, your e-mail, and your phone, and we will contact you shortly to give you a quote.
Shipping costs appear properly detailed during the purchase process in "View Order", first as an estimate and then, once you have entered your shipping address and filled the rest of the form, with the actual price. In any case, you can always see the total order, including transport amount, before process it.
Shipments to the Iberian Peninsula have no cost provided they are orders over 35 euros. For shipments to the islands, please consult customer service. In the free delivery, we reserve the right to send the orders by the most appropriate means of transport at any time in our sole discretion.